Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Billing Policy
WE HAVE REVERTED TO BULK BILLING FOR ALL PATIENTS AT THE CLINIC. Any procedures or dressings will incur a small fee.
Every patient will be bulk billed but any patients with Bupa Nib Medicare or Allianz will be charged accordingly.
All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice.
Other out-of-pocket fees might be applicable to:
- Home visits
- Discount home visits (for pensioners only)
- Immunisation/Vaccines
- Drive Medical Assessment (Taxi/Uber/Diabetic/Racing)
- IV medicine management
- Travel Medicine
- Procedures
- Reports
- Pre-employment medical
- Skin Treatment
- Antenatal visits
- Urine Drug screening
- Allied Health and Pathology services
- Lost/Misplaced/Repeat prescriptions & referrals
- Transfer of History
Cancellation Policy
Any appointments cancelled within 2 hours of the booked appointment schedule or if Fail to Attend, will attract a $20.00 cancellation fee to be paid on the day or prior to the following visit.
Late Payments
Payment is required on the day of the appointment.
Accounts that have not been settled within 14days of the appointment will incur a late fee of $15 per week for every week that the account has not been settled beyond the first 14days.
Late Arrival and Rescheduling Policy
At our healthcare facility, we strive to provide timely and efficient services to all our patients. In order to achieve this, we require that all patients call the reception desk and inform the staff if they are running late for their appointment.
If a patient is running late by more than ten minutes, they will be rescheduled to another time or rebooked on another day, depending on availability. This policy is in place to ensure that our healthcare providers can adhere to their schedules, and that other patients are not inconvenienced by delays.
We understand that unforeseen circumstances may arise, and we encourage patients to inform us as soon as possible if they are going to be late. In cases where a patient is late due to circumstances beyond their control, we will do our best to accommodate them and reschedule their appointment at the earliest available time.
We appreciate your cooperation in helping us maintain efficient and effective healthcare services for all our patients.
Appointments
Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 15 minutes
Communication Assistances
If you require assistance with communication (eg. translator), please notify Reception upon arrival. A phone interpreter may be available.
If you require an Auslan sign language interpreter during your appointment, a booking can be made online at http://www.nabs.org.au/ or by phone 1800 246 945.
Practice Policies
- Privacy of Personal Health Information Policy
- Social Media Policy
- Your Rights as a Patient
- Non-English Speaking Patient Policy
After Hours Consultation
Werribee Mercy Hospital
300 Princes Highway WERRIBEE VIC 3030
Phone: 03 8754 3000
Fax: 03 8754 3211
Email: werribee@mercy.com.au
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
Chronic Disease
Mental Health
Preventative Health & Lifestyle
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Point Cook Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Point Cook Doctors a Bulk Billing Practice?
- Point Cook Doctors is a mixed billing practice.
- We Bulk bill patients 16 and under
- DVA card holders
Concession and Pensioner card holders
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on
03 7300 7780 to make an appointment.
What should I bring to my appointment?
Please bring:
Photo ID
Medicare card
Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the
practice via telephone if this is available to you 03 7300 7780
